About Us
We don’t pretend to be a huge operation occupying 10,000 square feet of offices and warehouse space!
We are a relatively small company of just 3 staff, specialising in supplying the most competitively priced, high-quality products available anywhere.
Unlike dealing with some bigger companies, you’ll find we always try that little bit harder to keep you happy – resulting perhaps in good word of mouth, a referral or a testimonial. No lost or disappearing enquiries, no being put on hold for extended periods, no expensive phone lines and no being fobbed off or passed around. If there’s chasing to be done – we’ll do it, we won’t leave it to you!
Our first priority is to you – to ensure that you are delighted with your purchase and remain a loyal customer for years to come!
We try to and often respond to enquiries almost immediately. Please give us a try, I think you’ll be pleased with the advice, service and product we give you!
Price
Our prices are kept so low because of our direct link with factories and first-tier suppliers. We order directly so the savings are always passed on to the customer.
We feel our postage pricing is as fair as possible and we aim to dispatch your item within 48 hours of your payment clearing.
Customer Service
Customer service is our top priority. Should you have an issue with any of our products or service, please give us a call or use the Contact Us Form which ensures that we have a proper and permanent record of your enquiry. Unlike many larger companies, you won’t find it hard to get hold of us or have your queries answered.
Address:
Giantcod is part of Good Feature Enterprise
(Workshop No.8 3/F, BLK A , Hi-Tech Ind. Ctr., Nos. 5-21 Pak Tin Par St, Tseun Wan Hong Kong, Tel: +85293880672) and items may be sent from Hong Kong when necessary.
For UK returns please use the Contact Us Form prior to sending any returned goods.
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